Cookie policy
Last updated: 28 September 2026
What cookies are
Cookies are small text files your browser stores when you visit a website. Some are necessary for the site to work (e.g. to keep you signed in). Others are used for statistics or advertising. The latter load only if you accept them. We treat anything stored on your device by other means (local storage, app cache) the same way.
Your choices
The first time you visit FindMyVet we ask what you allow. "Reject" is as easy as "Accept", and optional cookies stay off until you turn them on. If your browser sends a Global Privacy Control signal, we treat it as a rejection and don't ask. We'll ask again after 180 days or if we add a new tool.
You can also delete or block cookies in your browser settings. If you block the necessary ones, you won't be able to sign in or book appointments.
Necessary
Without these, sign-in, bookings and form protection don't work. They don't need consent and can't be turned off.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
findmyvet-session |
FindMyVet | Keeps you signed in and remembers what you're doing (e.g. a booking in progress). | 120 minutes of inactivity |
XSRF-TOKEN |
FindMyVet | Protects forms from attacks by other websites (CSRF). | 120 minutes of inactivity |
remember_web_* |
FindMyVet | Only if you choose “Remember me”: keeps you signed in. | 400 days or until you sign out |
fmv_consent |
FindMyVet | Remembers what you chose in the cookie window. | 180 days |
findmyvet.push.dismissed (stored on your device) |
FindMyVet | Remembers that you closed the phone notifications box. | Until you delete it |
Service worker / cache (stored on your device) |
FindMyVet | If you install the app on your phone: keeps the offline page and enables the notifications you turned on. | Until you uninstall the app |
We currently use no cookies for statistics, advertising or tracking. If that changes, you'll see it here and we'll ask you again.
Without cookies
- Our own anonymous statistics: we count page views without cookies and without storing your IP address.
- Maps: tiles come from OpenStreetMap, without cookies. Fonts and libraries load from our own server.
Third-party pages
When you pay, you're taken to Viva Wallet's page. When you open a video call, you join Jitsi Meet. These services have their own cookies and policies.
For how we use your data in general, see our privacy policy. Questions: [FILL IN: contact email].